Olvdew does not provide with the option to refund or exchange the product once purchased. The exact size measurements are mentioned to avoid the need to exchange the product. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, if the size mentioned is wrong or the product comes defective, you can register a complaint by sending us an email at support@olvdew.com and we will initiate the refund.

To be eligible to for a refund, you are required to record a video of opening the package to prove that you received an already defective product. The team will also require a proof of your purchase, i.e. the order number and the bill.

The team will respond to the complaint query within 7 working days and get in touch with you.

If you are eligible for the refund, the team will refund the amount with 10 working days.

In case the delivery status shows “delivered” and you have not received the product yet, you need to intimate us within 24 hours. You are requested to send an email with your order id with the subject “wrong delivery status” to support@olvdew.com

Failing to do so within 24 hours doesn’t make you entitled to any refund or any support from our team.

If you do not receive the refund amount in the time duration mentioned, you can check your bank account again or contact the bank as the processing may take some time from their end. Or else, you can contact us at the support@olvdew.com

Kindly note that the products on sale cannot be refunded.

The shipping charges are non-refundable